Our car was broken into in the garage and I want to see video. How do I obtain it? No one will get back to me

They shattered the back driver side window and stole a backpack that was hidden. Thankfully that was all but they only had a small window of opportunity from 9 PM to 11:30 PM and my parking spot is in front of the stairs and next to the elevator. I have requested video multiple times and have not heard back. I understand there may be nothing that can be done but I would at least like to see a video of the break in. How are we supposed to feel safe when at any point someone could catch a thief in the act. Lord knows what could happen